Wifi Help

[SteelersPride]

So my job gave me a new laptop. Ive connected to the wifi at work with no issues, at home with no issues, the coffee shop with no issues. I go to my girlfriends house and It wont work. It connects to network.
The little bars at the bottom right of the windows screen are active. If you hover over them it , gives you the network name and says internet access. But literally nothing loads not a single webpage.
If i go to control panel and click manage networks.........and click that network......theres dashed green lines from the laptop to the router, then a solid green line from the router to the internet in the picture there.

what gives

 

[WizardHawk]

Did you do the typical things like reboot the router and run the connection troubleshooter on your laptop? Are other machines able to communicate normally through that wifi connection?

 

[SteelersPride]

the troubleshooter came back with no help, i reset the router, and yeah my other laptop and two phones connect with no issues, someone said something about certain laptops have security keys that that need to work around............the laptop is apparently old and refurbished and they run everything on windows 7

 

[WizardHawk]

it says you are connected and that you have internet. Normally that means you have the right settings and met the security requirements.

What IP address is it assigning your machine and is that in your GF's subnet? If you ping google.com does each attempt time out, give an error, or complete?

 

[SteelersPride]

im not sure what you mean, but if i tried , and i did for an hour to load any webpage i couldnt, it timed out

 

[WizardHawk]

Open network and sharing center. Click on the link that is your connection. It will bring up a status window. Click on Details and see what your IP is listed as. It will say IPv4 and Should be something in either the 192.168.x.x range, or 10.0.x.x. If it starts with 169 it means your machine isn't getting assigned an address by her router and your machine is auto assigning the number. It gives us a place to look into the problem.

To check ping, open a command prompt window. (Click Run and type cmd and enter). Type
ping google.com

And press enter.

What is the result.

 

[SteelersPride]

hmmm ill have to check will update u

 

[SteelersPride]

IN the network and sharing center those lines from netadm to network to internet were there.

The line from the network(router) to internet was green and solid.

The line from the net adm to network(router) was dashed like this "== == == =="

 

[WizardHawk]

View attachment 89860

IN the network and sharing center those lines from netadm to network to internet were there.

The line from the network(router) to internet was green and solid.

The line from the net adm to network(router) was dashed like this "== == == =="

From the page you have there, click on Wireless Network Connection (Caltec guest) and click details.

It will show you what your assigned IPv4 address is and also what is listed under IPv4 DNS Servers.

Also, it appears you are logging into a campus or other public infrastructure? Is that right? Often that means you are logging into a hotspot or node that has other requirements. There should be a publicly facing help page on their web site with instructions. If it's a hotspot you are logging into normally you would be required to visit their special page and accept their terms before you are granted full use. Some are smart enough to remember devices forever so it's only a one time thing.

 

[SteelersPride]

That was a screen shot from google not my laptop

 

[WizardHawk]

lol, ok then. Find out what the IPv4 address and IPv4 DNS listings are next time you are over.

 

[SteelersPride]

 

[SteelersPride]

 

[WizardHawk]

Well you are being assigned an IP correctly, however not sure about your DNS servers there. That first one isn't an outward facing address. It's part of the 10.x.x.x block meant to be internal. That second one is one of Comcasts main IP's though so your traffic should still get out using it.

Did you try pinging a site yet?
Open a command prompt from that connection and type ping xfinity.net and press enter.

If it is resolving it will say something like:

Pinging xfinity.net [69.252.80.75] with 32 bytes of data:

And should get replies back.

If it can't resolve it, try opening your browser and going to this address:
Google

If the google page pops up then your internet connection is fine, it's your DNS settings that are a problem and there are ways around that.

 

[SteelersPride]

Ping request could not find host

 

[WizardHawk]

Ping request could not find host

Then you are not getting DNS out. Did you try going to that address with your browser?

http://74.125.224.72/

 

[WizardHawk]

hard to type an IP url without this boards software resolving it

 

[SteelersPride]

Ugh I left I will, what do I do with that address

 

[WizardHawk]

Ugh I left I will, what do I do with that address

type it into your browser. It's just google's home page IP. It should bring up google.com only maybe parts might be missing, but it shouldn't fail to at least bring up most of that page.

 

[WizardHawk]

If you can get google to come up, follow the instructions on this page to change your DNS to OpenDNS.
How to Switch to OpenDNS or Google DNS to Speed Up Web Browsing
It's fine to leave it that way. OpenDNS's addresses can be used from any IP.

I wouldn't use Google's DNS addy's, just stick to the OpenDNS ones.